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Order Management Administrator (f/m) English & Greek

Job Description

Do you demand the best from your professional career? Are you inspired by excellence? At
SAP, you will have the power to make a real impact. As the global market leader for business
software, SAP helps companies and organizations in more than 25 industries to run better.

PURPOSE AND OBJECTIVES


The Order Management Software Department in Prague is one part of SAP Global Finance
Shared Services and will support the administration of SAP License and Maintenance Software
contracts for the whole EMEA region.
Whether processing license orders for small customers, midmarket enterprises or large
corporations, the full product portfolio of SAP software is our daily business. The company’s
pulse is palpable in OMS.

EXPECTATIONS AND TASKS

  • Checking incoming orders (contractual documents, correspondence, approvals) and processing the order in the SAP system according to SOX and internal controls in place
  • Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys
  • Be dedicated point of contact for both external and internal customers (Sales/Support/Commercial)
  • On order completion; creation of invoices & issuing of credit notes
  • Archiving of all related contractual documentation
  • Providing post sales support on contractual issues such as license transfers, contract migrations & amendments
  • Answering of internal/external customer queries within agreed Service Level Agreements
  • Use own initiative to improve processes and drive efficiency in the team

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

  • Fluent in English and Greek
  • Quick learner, adaptable and able to use own initiative
  • Organization & time management skills are essential with the capacity to multi-task
  • Proactive and responsible approach to customer support
  • Team player
  • Quality driven with excellent attention to detail
  • Good command of MS Office (Excel-Word and Outlook)

WORK EXPERIENCE


Experience with SAP systems is preferable but not essential


SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees.
We aspire to leverage the qualities and appreciate the unique competencies that each person
brings to the company.

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Location

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