Permanent Technical support role for French speakers in Poland!

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

Requirements

• Native  French  and Fluent English
• Help desk, customer service, and support experience
• Microsoft Windows, OS expertise level -  “Advanced User”
• Basic knowledge of current Anti-Malware and Firewall products
• Basic knowledge of networking technologies (TCP/IP, DNS, WLAN)
• Disciplined, systematic - problem solving skills required

Responsibilities

• Providing customer support by phone, email ,or chat
• Diagnosing the issue and provide a path to resolving inquiries
• Logging calls from customers into Contact Management System
• Demonstrating a high level of customer service when helping a customer
• 1^st line technical support

Benefits

• 2 week free accommodation
• Gym membership
• Life and health insurance
• Lunch vouchers
• Permanent job contract
• Performance bonus
• Supplement for picked language course
• Bonus of 200-300 PLN for 2 weeks holidays per year
• Bonuses for Christmas, b-days, weddings, etc.
  • Opportunity to grow in your career
  • Low cost of living
  • Professional training provided by experts

Ref: