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Pharmaceutical IT Service Desk Agent (Swedish Speaker)

Job Description

The Job.

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

Your main responsibilities will be:

– Resolving any IT-related issues of your partners that could occur during their office day
– Supporting customers via different tools, email and phone
– Documenting calls on the ticketing tool
– Escalating problems to the different respective teams
– Maintaining and improving the customer satisfaction level
– Communicating to your direct teammates and different departments

The Profile.

– You speak Swedish and English fluently, Spanish is desirable
– You are interested in learning more about IT
– You are available to work in rotating shifts between 7am and 7pm
– You display analytical and systematic problem-solving abilities
– You possess outstanding communication skills and the mindset of a teamplayer
– You are reliable and punctual

The Offer.

– An entry salary of 20.500€ gross per year
– 39hrs/week in rotating shifts between 7am and 7pm from Monday to Friday
– Private health insurance (Sanitas) that includes basic dental care
– The opportunity to work and grow in an established multinational company with global presence
– A generous restaurant voucher
– Fully-paid training
– Career development and leadership program opportunities
– Free language courses in Spanish, French, and English
– An uplifting and supportive team to become part of

Hi, I’m Janette from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 717 470 or reach me via LinkedIn.

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities



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