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Finnish Photography Support Professional

Job Description

Photography Support Professional

As a Support Agent, you will handle customer inquiries in a friendly, upbeat manner whilst attempting to resolve inbound customer queries.  You’ll have access to a variety of resources, training and support in order to further develop problem-solving skills necessary to deliver the highest level of customer service.  As well as receiving on-going training, you will have access to a wide variety of Photography products to use for testing and personal photography. 

 

Role & Responsibilities:

·         Provide first class support to customers, via Phone, Email and Live Chat 

·         Be part of a Support team within a Call Centre

·         Achieve Company goals, such as Customer Satisfaction and Quality scores

·         Help the team achieve overall targets

·         Document customer interactions with accurate call logging

 

Requirements:

·         Fluent in English and Finnish

·         Passionate about delivering great customer service, you want to solve customer problems

·         A knowledge/understanding of Photography would be an advantage but not necessary

·         A basic level of computer operating systems

·         Be able to work in a flexible manner within a changing, goal-orientated environment

·         Be a good team player, excited about working in a young, multi-lingual environment

·         Ability to work independently and in a team environment when necessary

·         Have good time management skills

 

Benefits:

·         Monday – Friday working patterns. No night shift or weekends required

·         20 days annual holiday + 9 statutory days entitlement

·         Staff Subsidised Canteen

·         Free Parking

·         Games Room / Breakout area

·         Pay for Performance bonus program

·         Access to a wide variety of Photography products, which can be borrowed for personal use

·         Access to additional Company benefits after passing Probation period of 6 months

·         Discounts with various high street brands

·         Potential for career advancement in many fields, and throughout 31 countries

 

Ref: 65481

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