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Portuguese Customer Support Representative - Cyprus

Job Description

Are you a Portuguese and English Speaker ? Are you ready for an adventure abroad?

Join our client's young and dynamic team in Limassol, Cyprus! The company is one of the largest marketing and customer support companies in Cyprus, and is looking for Portuguese talent. This is a fantastic opportunity with good pay and benefits

Description of the role

• Responding to customer questions via e-mail, telephone calls and chat in a polite and professional manner.

• Open and maintain customer accounts by registering account information

• Solve product and service issues by clarifying the customer's complaint, determining the cause of the problem, choosing and explaining the best solution to solve the problem, speeding up the correction or adjustment, following up to ensure the solution.

• Contribute to teamwork by performing related tasks as needed

• Manage large amounts of incoming calls, emails, and chats

• Identify and assess the customer's need for satisfaction

• Follow communication guidelines and policies

• Go extra to engage customers

• Additional internal training is provided by the company.

Requirement

• Fluent language skills in Portuguese and good English

(In case of Brazilian, candidates must have European passport or residency permit in Cyprus)

• Customer support experience will be considered an advantage but not necessary as the company offers full internal training

• Strong communication skills over the phone by listening 

• Customer orientation and ability to adapt and respond to different types of characters

• General Computer Knowledge

• Good communication / PR

• Ability to work shifts

• Ability to work both alone and as part of a team is necessary

OFFER

- Competitive salary

- Support with the apartment Rent 

- Free accommodation for 2 weeks minimum

You will also be offer 2 annual flights to your own country

- Monthly bonus based on performance

- Annual Bonus

- Full health insurance

- Referral bonus for new colleagues

- Exciting company activities

About Limassol and benefits on living in Cyprus

• The second largest city in Cyprus

• Beach in the center of the city

• Live nightlife

• Sun 350 days a year

• 0% income tax up to € 19,500 / year

• Member of the EU

Ref: ptcyprusnn

Location

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