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Quality Assurance Supervisor position for German speakers in Krakow, Poland available!

Job Description


Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.




    • Daily / weekly review of the agents performance KPI results
    • Follow up of any poor performing agents.
    • Support the weekly consolidation of the quality calibration session feedback and report to management team.
    • Support and ensure documentation / procedures / measurements are kept up to date
    • Analyses monitoring results and performance in order to provide recommendations



  • Knowledge of written and spoken German (at least B2);
  • Knowledge of written and spoken English (at least B2);
  • Experience in transaction audit and providing feedback on quality parameters to the CSRs;
  • Experience in generating reports - Quality / COPC / IBMS related;
  • Familiar with using Statistical Methods;
  • Six Sigma experience;
  • Experienced in supporting the process in conforming to the requirements of IBMS and other standards.




    • 2 week free accommodation
    • Gym membership
    • Life and health insurance
    • Lunch vouchers
    • Permanent job contract
    • Performance bonus
    • Supplement for picked language course
    • Bonus of 200-300 PLN for 2 weeks holidays per year
    • Bonuses for Christmas, b-days, weddings,  etc.
      • Opportunity to grow in your career
      • Low cost of living
      • Professional training provided by experts


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fluent Polish and German, fluent German, Call centre, customer services, BPO, language jobs, Quality Assurance Supervisor, Krakow, Poland




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