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Quality Specialist

Job Description

Are you always looking for a high quality?
Do you like to work with data? Do you like to support the team in its performance?
Would you like to become a part of successful international company with potential to grow?
We are looking for senior and also junior Quality Analyst!

• Analyzing operational data and tickets
• Preparing quality analysis 
• Suggesting improvements and preventing actions, giving recommendations
• Providing support to the team in terms of raising the quality of performance
• Serving as a contact person for a team in quality related matters
• Reporting to clients and higher management

• Previous experience as Quality Analyst (senior)
• Previous experience as Senior CSR or IT service desk (junior)
• Very good knowledge of Excel 
• Analytical skills
• Understanding of processes related to customer service
• Very good level of English

Compensation and benefits:
• Excellent compensation corresponding to the candidate´s experience
• Wide range of benefits (meal tickets, language courses, technical courses, teambuildings etc.)
• Welcoming international work environment
• Training programmes, possibility to grow

Dear applicant, Please read carefully and agree to the following conditions contained in the text below and include it in your application or response to the specific job advertisement for you which you wish to apply. Otherwise we cannot process your job application. 
I, the job applicant, agree that the company CPL Jobs, s.r.o., with its legal address at Rybná 14, Praha 1, Czech Republic and branches in Prague and Brno , may process my private personal data in its role as an employment intermediary/agent (i.e. filing, editing, sorting and providing my CV and private personal data to a third party/employer whose identity will be communicated to me) in accordance with Czech legislative act number 101/2000 Sb. "O ochraně osobních údajů", until such time that I inform you that I no longer wish to have my data processed or stored by CPL Jobs s.r.o. I confirm that I have been notified herein of my rights in connection with access to and protection of my personal information.

CPL Jobs s.r.o.
Tereza Mikšíková
Tel.: +420 515 800 806
Skype: tereza-cpljobs



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