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Quality Technician

Job Description

Job Description:

  • Be a Subject Matter Expert with regard to Acceptable Quality Standards for products and processes.
  • Ensure Regulatory compliance in area to cGMP’s of all medical device regulatory agencies (e.g. FDA and TUV)
  • Represent QA as the first point of contact for daily line support issues.
  • Troubleshoot product and process related issues and identifies root cause.
  • Work with QE’s and product teams to identify areas for risk reduction and error proofing processes and work on implementation of these.
  • Drive Defect awareness training with product builders with the assistance of the manufacturing trainer.
  • MRB: Provide input into the disposition for any non-conforming product and identify appropriate corrective action with other support team members.
  • Perform internal quality audits.
  • Trending and analysis of key Quality metrics. 
  • Responsible for the timely analysis of customer complaints to acceptable Quality Standards supporting Divisional and Operational goals and objectives.
  • Complete investigation and analysis of customer complaints.
  • Maintain systems for the receipt and recording of customer complaints
  • Assist in the preparation of periodic reports
  • Maintain biohazard laboratory
  • Maintain systems for Customer complaints
  • All other duties assigned

Minimum Qualifications:

  • NCEA diploma in related discipline.
  • Ideally 2 - 3 years’ experience in a QA role.
  • Knowledge of GMP regulated environment and experience in a similar role would be an advantage.
  • Good knowledge of statistics would also be an advantage.
  • Can manage around obstacles and ambiguity. Experience/training in problem solving methodology. (Engineering Essentials TM)
  • Builds strong relationships by fostering open communications, respect and trust. Is diplomatic, tactful and leverages excellent interpersonal skills to help achieve outcomes.
  • Analytical & problem solving skills, process improvement orientation, and the ability to handle multiple tasks in a fast-paced, results-oriented environment.
  • Builds strong customer engagement and credibility by delivering on expectations and commitments.


For further Information on this role, please contact John on 021 4911065 or email

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