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You will be representing a world-leading car manufacturer who requires a Real Time Lead with language abilities in order to address their expanding international markets for brand new models hitting the market right now. This organisation provides a contemporary working environment with a diverse team based in the culturally rich Bucharest!
You will be lead the daily, weekly, performance calls with the client on center performance having a detailed view of shrinkage and other metrics . At the same time you will represent Real Time function in stakeholder meetings. You will also ensure continuous review of performance across lines of business ensuring best practice is shared and lessons learnt with feedback given to the Workforce Deployment team where required.
• Professional proficiency in English
• Proven experience of using IEX or similar workforce management tool
• Has had experience of a Real Time role in a Workforce Team
• Planning, coordination and management skills
• Ability to build and maintain relationships with customers
• Sensitivity and professionalism to deal with pressurised situations calmly and responsively
Up for the Adventure?
Then get in touch with us today, we can’t wait to hear from you!
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