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Reception Desk Coordinator (Danish)

Job Description

Job Description

Do you have experience in client support? Are you a positive and enthusiastic person, ready to go the extra mile? Then this position is for you:

The Company

For one of our clients, a successful and well-known American company which is specialized in cloud software, web-based products, operating systems and desktop and mobile applications, we are currently recruiting Danish speaking Reception Desk Coordinators for their brand-new offices in Barcelona.

The Job

As part of the support team, you will provide a warm and friendly support to companies interested in exciting opportunities in online marketing. Your main tasks will be to:

- Provide professional and friendly client support via phone and email

- Respond to enquiries and handling different problems

- Identify sales opportunities and discuss the need of the customers

- Ensure quality and professional service

- Ensure high level of customer satisfaction

- Follow up of customer information

- Record all information in the internal system 

The Profile

The ideal candidate has passion for customer service and the digital sector and has high empathy.

- Native level of Danish and excellent command of English

- Previous relevant experience in customer service and affinity for sales

- Service, customer and quality-minded

- Strong ability to identify customer needs, excellent listening and qualifying skills

- Knowledge of cross-selling and up-selling techniques

- Curious and eager to learn

- Ability to speak with a diverse business audience

- Strong team player, flexible and friendly attitude
- Interest / Affinity in the Digital Media industry 

The Offer

- The opportunity to be part of a market leading company in the digital industry

- A stable position within an open minded and employee oriented working environment

- Career development opportunities

- Training courses, soft skills coaching and product training

- Possibility to achieve certifications for advertising tools

- Monday to Friday: 9 AM to 6 PM (no weekends)

- Salary: 20,000.00 € gross/year 

- Long-term contract

- 3 weeks of intense product training

- Relocation package provided

- Start date: 1st of June (negotiable)


Reference: GTR02A

Ref: GTR02A