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Reception Desk Executive (German)

Job Description

Do you have experience in client support? Are you a positive and enthusiastic person, ready to go the extra mile? Do you have interest in online advertising and willing moving to a B2B sales position within 1-1.5 year? Then this position is for you:
 

The Company

For one of our clients, a successful and well-known American company which is specialized in cloud software, web-based products, operating systems and desktop and mobile applications, we are currently recruiting German speaking Reception Desk Executives for their brand-new office in Barcelona.
 

The Job
 

As part of the support team, you will provide a warm and friendly support to companies interested in exciting opportunities in online marketing. Your main tasks will be to:

– Provide professional and friendly client support via phone and email

– Responding to enquiries from prospective clients via phone

– Identify sales opportunities and discuss the need of the customers

– Ensure quality and professional service

– Ensure high level of customer satisfaction

– Follow up of customer information

– Record all information in the internal system 
 

The Profile
 

The ideal candidate has passion for customer service and the digital sector and has high empathy.
 

– Native level of German and excellent command of English

– +1 year of previous relevant experience in customer service

– Service, customer and quality-minded

– Strong ability to identify customer needs, excellent listening and qualifying skills

– Knowledge of cross-selling and up-selling techniques

– Curious and eager to learn

– Ability to speak with a diverse business audience

– Strong team player, flexible and friendly attitude
 
– Interest / Affinity in the Digital Media industry 

– You are already living in Barcelona
 

The Offer
 

– The opportunity to be part of a market leading company in the digital industry

– A stable position within an open minded and employee oriented working environment

– Career development opportunities

– Training courses, soft skills coaching and product training

– Possibility to achieve certifications for advertising tools

– Monday to Friday: 9 AM to 6 PM (no weekends)

– Salary: 20,500.00 € gross/year 

– Long-term contract

– 1 week of intense training

– Relocation package provided

– Start date: ASAP

Ref: GTR02

Location

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