Reception Desk Executive (German)

Job Description

Do you have experience in client support and service? Are you a positive and enthusiastic person, ready to go the extra mile? Do you have interest in online advertising and willing moving to a B2B sales position within 1-1.5 year? Then this position is for you:

The Company.

For one of our clients in Barcelona, a leading company in the tech and digital sector, we are currently recruiting for a German speaker as Reception Desk Executive.

Located in one of the best area of Barcelona, the company offers a rewarding, dynamic and friendly work environment. They are looking for talented people to join their international project and who are hungry to keep on learning and developing.

The Job.

As part of the support team, you will provide a warm and friendly support to companies interested in exciting opportunities in online marketing. Your main tasks will be to:
– Provide professional and friendly client support via phone and email
– Responding to enquiries from prospective clients via phone
– Identify sales opportunities and discuss the need of the customers
– Ensure quality and professional service
– Ensure high level of customer satisfaction and create unique customer's experience
– Follow up of customer information
– Record all information in the internal system

The Profile.

The ideal candidate has passion for customer service and the digital sector and has high empathy.

– You have a native level of German and excellent command of English
– You have minimum 1 year of previous relevant experience in customer service
– You are service, customer and quality-minded
– You have strong ability to identify customer needs, excellent listening and qualifying skills
– You have knowledge of cross-selling and up-selling techniques
– You are curious and eager to learn
– You have the ability to speak with a diverse business audience
– You are a real team player, with a flexible and friendly attitude
– You have Interest / Affinity in the Digital Media industry
– You are already living and settled in Barcelona

The Offer.

– Salary: 20,500.00 € gross/year + additional benefits such as free Gym membership
– Monday to Friday: 9 AM to 6 PM (no weekends)
– Long-term contract
– The opportunity to be part of a market leading company in the digital industry
– A stable position within an open minded and employee oriented working environment
– Career development opportunities
– Training courses, soft skills coaching and product training
– Possibility to achieve certifications for advertising tools
– 1 week of intense training
– Relocation package provided
– Start date: ASAP

Ref: GTR02cx