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Customer advisor with Dutch

Job Description

Simply put, we are a recruitment agency by the name of Dnl-Limited Recruitment. At Dnl-Limited Recruitment, we strive to live and work by our core values.  We work by the slogan: PERSONALIZED RECRUITMENT. As a recruitment company we are supporting international Clients mainly from the BPO and SSC sectors all around Europe.

Employer for this role: it is a multinational company that specializes in outsourced customer experience management, also known as Business Process Outsourcing. It provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. This company operates approximately 147,000 computerized workstations, withmore than 190,000 employees across 311 contact centers in 65 countries and serves over 160 markets.

You will be joining an international company which was ranked as Great Place to Work in 2017 and as a “Best Multi-Lingual Contact Center in Europe, 2017“. Athens is a global city and one of the biggest economic centres in south eastern Europe. It has a large financial sector. Apart from that, the heritage of the classical era is still evident in the city, represented by ancient monuments and works of art. Athens is home to 148 theatre stages, more than the West End and Broadway combined.

Company offers:

  • Great relocation package (flight ticket to Athens + Taxi + 2 weeks accommodation)
  • Career development opportunities
  • Extra overtime paid
  • Performance bonus
  • 2 Extra salaries per year ( Christmas / Easter- Summer)
  • Special Discounts & Offers for all employees
  • Paid training using the latest technology
  • Canteen
  • Casual dress code
  • In-House doctor and examination center
  • Free Greek courses
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture
We are looking for candidates who can interact with others effectively and be comfortable with phone support and customer care. The ideal applicant should have great motivation, interest in new technologies and should be willing to relocate to sunny Greece in a few weeks’ notice.

Your responsibilities:
  • Receiving inbound calls, e-mails and chats from existing consumers requiring product support
  • Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions
  • Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
  • Communicating clearly and gently with all consumers
  • Managing effectively length of calls ensuring minimum consumer inconvenience
  • Staying current with system information, changes, updates and standard procedures

Your skills:

  • Fluency in Dutch + very good English
  • Excellent communication and soft skills
  • Interest in new technologies ( you can be gamer or someone with relevant IT studies/work experience)
  • Ability to handle demanding clients and challenging situations
  • Willingness to work in a fast-paced environment
  • Effective listening skills
  • Valid EU passport is required

If this sounds interesting, then don´t hesitate to submit your CV in English.

We kindly ask you to include in your application the following clause:

“I agree to the processing of my personal data included in my job offer for the needs of the recruitment process (in accordance with the Act of 29.08.1997 on the Protection of Personal Data, consolidated text, Journal of Laws of 2016, item 922, as amended) d.).

At the same time, I declare that I have been informed about the voluntary submission of personal data and the right to access my data and correction of it.”

Ref: CA-Dutch

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