Recruitment Associate Manager

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

Responsibilities

• Develop and monitor Operations / Service Delivery process for a Technical Process (Managing SLA, Client Satisfaction).
• Improve employee satisfaction thereby improving employee retention / reduce attrition in the program.
• Process Enhancements: Continuous improvement and idea sharing in making process better and user friendly to improve CSAT and productivity, reducing Cost and attrition.
• Ensuring that legal / regulatory / compliance and other critical process requirements are complied with 100% of the time.

Reporting: Reports directly to Ops Director / AVP operations

Department: Operations

Salary: Negotiable

Requirements

• Good Leadership Skills to handle a team of around 25-30 people
• Very Good Communications Skill
• Experience in Product Support (including Telecom) – BPO
• Experience in Client Relationship Management and ability to strike strong working relations
• Strong analytical and influencing skills
• Result and People Oriented
• Ability to withstand pressure
• Exposure of handling international Technical processes for at least 1-2 years preferably US clients. Total Work-Ex: 3+ years

Benefits

• Gym membership
• Life and health insurance
• Lunch vouchers
• Working in an international environment
• 2 weeks accommodation in hotel will be provided
• Full training 

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