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Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.
- Develop and monitor Operations / Service Delivery process for a Technical Process (Managing SLA, Client Satisfaction).
- Improve employee satisfaction thereby improving employee retention / reduce attrition in the program.
- Process Enhancements: Continuous improvement and idea sharing in making process better and user friendly to improve CSAT and productivity, reducing Cost and attrition.
- Ensuring that legal / regulatory / compliance and other critical process requirements are complied with 100% of the time.
Reporting: Reports directly to Ops Director / AVP operations
- Good Leadership Skills to handle a team of around 25-30 people
- Very Good Communications Skill
- Experience in Product Support (including Telecom) – BPO
- Experience in Client Relationship Management and ability to strike strong working relations
- Strong analytical and influencing skills
- Result and People Oriented
- Ability to withstand pressure
- Exposure of handling international Technical processes for at least 1-2 years preferably US clients. Total Work-Ex: 3+ years
- Gym membership
- Life and health insurance
- Lunch vouchers
- Working in an international environment
- 2 weeks accommodation in hotel will be provided
- Full training
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