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Remote Desktop Support role available for Spanish speakers in Warsaw!

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

 

Responsibilities

    • First Level remote resolution of Desktop Support tickets  
    • 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel 2003/2007/2010/2013)
    • supporting VPN and remote connection tools, in relation to Broadband and 3G technologies. 

 

 

Requirements

  • Fluent Spanish and fluent English
  • A minimum of 2 years Remote Desktop support experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Minimum 1 year face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
  • 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel 2003/2007/2010/2013)
  • Outstanding Call Handling and customer experience
  • Strong Microsoft Windows o\s experience – Especially for Windows XP, Windows 7 and Windows 8
  • Strong Software management environment understanding
  • Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
  • Active Directory user account administration experience.

 

Benefits

    • 2 week free accommodation
    • Gym membership
    • Life and health insurance
    • Lunch vouchers
    • Permanent job contract
    • Performance bonus
    • Supplement for picked language course
    • Bonus of 200-300 PLN for 2 weeks holidays per year
    • Bonuses for Christmas, b-days, weddings,  etc.
      • Opportunity to grow in your career
      • Low cost of living
      • Professional training provided by experts

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Location

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