Reservation Agent for Italian Speaking

Job Description

Are you a sales driven, money hungry candidate seeking a new challenge within the travel industry? Do you have proven sales knowledge gained from a tour operator or strong call centre background? Are you fluent in German, Italian Spanish or French with excellent sales experience?

My client are a leading tour operator in Southampton are currently looking for a Reservations Agent with fluency in English plus one additional language of either German, Italian, Spanish or French to join a successful and friendly team which will offer a basic plus uncapped commission!

RESERVATIONS AGENT JOB DESCRIPTION:
*Making Outbound calls converting enquiries from both Travel Agents and Direct Guests into bookings
*Match individual guests' needs to the right holiday for them
*Resolve Travel Agent and Guest queries promptly via incoming calls
*Respond to all incoming email and written correspondence in a timely manner.
*Up-selling on stateroom accommodation.
*Deliver an exceptional level of Customer Service at all times.
*Making outbound calls to prospective customers
*Managing leads via CRM solution
*Achieve and exceed daily/weekly sales conversion targets as set by the business
*Maximize all sales opportunities by offering upgrades, pre and post cruise packages and shore excursions.
*To provide each call with the features and benefits of Freestyle cruising to raise product awareness
*Consistently exceed customers' expectations by delivering an exceptional customer experience on each call
*To achieve first call resolution on sales calls
*Assist with scoring and marking calls to maintain high service levels

RESERVATIONS AGENT EXPERIENCE REQUIRED:
*Travel industry experience from a call centre environment an advantage
*Candidates from a non travel background with strong sales considered
*Fluency in English plus one additional language (German, Italian, Spanish, French)
*Ability to work well as part of a Team, dedicated and flexible.
*Computer literate - CRM Solutions, word, Excel, and in house systems
*Ability to adapt to a quickly changing sales environment
*A proactive and tenacious self-starter, with the confidence to manage own tasks
*Strong relationship building skills with the ability to communicate at all levels
*Enthusiastic and passionate with a "can do" attitude
*Hard working, driven individual with ability to work on own initiative

SALARY PACKAGE:
Basic salary plus uncapped commission
Holidays, travel discounts, ship visits and benefits
2 weeks classroom training

INTERESTED:
To apply for this position please click 'Apply Online' and follow the instructions or call Matt on 0207 347 5060 or email your CV and interest to matthew@traveltraderecruitment.co.uk

Ref: MCA - 16872111