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Reservation Agent German Speaking

Job Description

Are you a sales driven, money hungry candidate seeking a new challenge within the travel industry? Do you have proven sales knowledge gained from a tour operator or strong call centre background? Are you fluent in German, Italian Spanish or French with excellent sales experience?

My client are a leading tour operator in Southampton are currently looking for a Reservations Agent with fluency in English plus one additional language of either German, Italian, Spanish or French to join a successful and friendly team which will offer a basic plus uncapped commission!

*Making Outbound calls converting enquiries from both Travel Agents and Direct Guests into bookings
*Match individual guests' needs to the right holiday for them
*Resolve Travel Agent and Guest queries promptly via incoming calls
*Respond to all incoming email and written correspondence in a timely manner.
*Up-selling on stateroom accommodation.
*Deliver an exceptional level of Customer Service at all times.
*Making outbound calls to prospective customers
*Managing leads via CRM solution
*Achieve and exceed daily/weekly sales conversion targets as set by the business
*Maximize all sales opportunities by offering upgrades, pre and post cruise packages and shore excursions.
*To provide each call with the features and benefits of Freestyle cruising to raise product awareness
*Consistently exceed customers' expectations by delivering an exceptional customer experience on each call
*To achieve first call resolution on sales calls
*Assist with scoring and marking calls to maintain high service levels

*Travel industry experience from a call centre environment an advantage
*Candidates from a non travel background with strong sales considered
*Fluency in English plus one additional language (German, Italian, Spanish, French)
*Ability to work well as part of a Team, dedicated and flexible.
*Computer literate - CRM Solutions, word, Excel, and in house systems
*Ability to adapt to a quickly changing sales environment
*A proactive and tenacious self-starter, with the confidence to manage own tasks
*Strong relationship building skills with the ability to communicate at all levels
*Enthusiastic and passionate with a "can do" attitude
*Hard working, driven individual with ability to work on own initiative

Basic salary plus uncapped commission
Holidays, travel discounts, ship visits and benefits
2 weeks classroom training

To apply for this position please click 'Apply Online' and follow the instructions or call Matt on 0207 347 5060 or email your CV and interest to

Ref: MCA - 168450


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