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Reservations Agent - German speaking

Job Description

The Client
Our client is a global leader in luxury travel. They are seeking to employ a German speaking Reservations Agent to join their multinational team in Malta. 
Key Responsibilities
• Consistently exceed customers' expectations by delivering an exceptional customer experience on each call
• To provide each call with the features and benefits of cruising to raise product awareness
• To achieve first call resolution on sales  enquiries 
• To receive and action sales enquires via email and fax as and when receive
• Exceeding daily/monthly conversion targets
• Achieve and exceed monthly sales conversation targets as set by the business
• To assist with other departments as and when requested

• At least 1-3 years travel industry experience - ideally with experience in a customer service role
• IT Literate - Experience of Travel Reservation with Galileo or Amadeus systems and MS Outlook,Word and Excel
• Must be solution focused and able to use initiative to problem solve
• Must be able to remain calm and patient under pressure
• Ability to work as part of a team
• Highly organized with the ability to prioritise, whilst paying strong attention to detail
• Outstanding verbal and written communications skills with the ability to build rapport
• Language skills: German  (ideally native speaker) and proficiency in English.

This is a full time job on a indefinite contract and comes with a salary plus attractive bonuses paid monthly.
Interested candidates are requested to send an updated copy of their CV in MS Word format (your name in the file name) to Antoaneta at
Should you require further information call on: +356 20 99 44 44 



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