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Retention Consultant

Job Description

Prague, Full-time
Language Required: Native English


Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability, and ease-of-use for both landline and mobile phones.


• Taking inbound phone calls from existing customers (no outbound calling required)
• Update customer data within a CRM
• Manage payments from customers
• Ensure high standards of customer satisfaction


• Native level English
• Working experience minimum 6 months in a call centre
• Sales experience is an advantage
• Already living and ready to work in Czech Republic
• Dynamic, positive, hardworking & persuasive personality
• Enjoy being part of a motivated and focused sales team
• Be flexible in regards to working hours (shift patterns including weekends available)
• Knowledge of sales techniques and sales processes is beneficial
• Business focused and target driven
• High degree of personal integrity

Native English speaker (UK, AUS, SA, NZ, CA, US)


• Full-time employment
• Beautiful central location in Karlin
• Very healthy remuneration package
• Paid training and regular coaching sessions to prepare you for internal promotions and career evolution
• Free language courses
• Meal vouchers after 6 months
• Normal business hours
• Extra holiday day after each year of employment
• Discounted local gym memberships ( and internal sporting group
• Frequent team building & company events


We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with Utilitywise Prague.


Please apply below or with your CV and a short covering letter in English. You can also call the recruitment team on +420 221 709 222 for more details.


We help the world’s leading brands by providing sales and marketing services, tech support, customer experience initiatives, payment systems, account management, and more! We have 15 years’ experience in outsourcing and draw upon our over 300 colleagues to provide best in class service to our clients.

We strive to continually improve our workplace with better benefits, regular team-building events (BBQs, family days, sporting activities), and more. We offer personal and professional development to promote people who display initiative and the desire for success. Our career opportunities offer fast placement for you to start your happy career and life in Prague.

Ref: RC


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