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Russian Business Support SMB Agent

Job Description

PayPal is the leading global online payment service built for the digital age. We now have over 173 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $46 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.

We are looking for talented professionals for the position of Business Support SMB, supporting the Russian market from our offices in Dundalk.


  • B2B Customer Advice
    • Managing existing customers across different verticals in the small merchants segment
    • Handling all operative queries by the merchants via inbound telephone calls and emails
    • Ensuring high customer satisfaction
    • Researching and problem solving in order to resolve merchant questions, concerns and issues
  • B2B Support
    • Counselling merchants in regards to product developments and process improvements
  • Stakeholder Management
    • Relationship Management with business customers
    • Liaison with the PayPal Risk Department
    • Cooperation with PayPal Account Management Teams
  • Processes
    • Implementation of process improvement


Languages: fluent Russian + English

IT Programs: Good Microsoft Office knowledge, Sales force experience is an advantage

Willingness to travel: little to very little

  • Experience in Business Customer Management in online or financial services or e-commerce environments
  • Experience in Relationship Management with small business customers
  • Excellent communicative skills
  • Good organization and self motivation skills
  • Excitement and interest for online payment systems and e-commerce

What we offer?

  • Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.
  • A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.
  • Future career opportunities with international exposure via PayPal’s network of global locations.
  • A supportive environment that allows our employees to thrive and learn.

Some of the Benefits offered are:

  • Competitive base salary and OTE
  • 25 Days Holiday + Bank Holidays
  • Relocation Support*
  • Full Health Care
  • Employee stock purchase plan
  • Educational Assistance Program
  • Reward and Recognition Program
  • 4 weeks extra holiday every 5 years of service
  • Free onsite gym

and more……

*Relocation support assessed on an individual case by case basis.

Related Keywords: B2B Customer, Business to Business customer care, Business Customer Management, business support, e-commerce, financial services, customer care, customer advisor, client relationship, SMB, teamwork,  Russian

Ref: R0016977


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