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We are looking for talented professionals for the position of Business Support SMB, supporting the Russian market from our offices in Dundalk.
- B2B Customer Advice
- Managing existing customers across different verticals in the small merchants segment
- Handling all operative queries by the merchants via inbound telephone calls and emails
- Ensuring high customer satisfaction
- Researching and problem solving in order to resolve merchant questions, concerns and issues
- B2B Support
- Counselling merchants in regards to product developments and process improvements
- Stakeholder Management
- Relationship Management with business customers
- Liaison with the PayPal Risk Department
- Cooperation with PayPal Account Management Teams
- Implementation of process improvement
Languages: fluent Russian + English
IT Programs: Good Microsoft Office knowledge, Sales force experience is an advantage
Willingness to travel: little to very little
- Experience in Business Customer Management in online or financial services or e-commerce environments
- Experience in Relationship Management with small business customers
- Excellent communicative skills
- Good organization and self motivation skills
- Excitement and interest for online payment systems and e-commerce
What we offer?
- Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.
- A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.
- Future career opportunities with international exposure via PayPal’s network of global locations.
- A supportive environment that allows our employees to thrive and learn.
Some of the Benefits offered are:
- Competitive base salary and OTE
- 25 Days Holiday + Bank Holidays
- Relocation Support*
- Full Health Care
- Employee stock purchase plan
- Educational Assistance Program
- Reward and Recognition Program
- 4 weeks extra holiday every 5 years of service
- Free onsite gym
*Relocation support assessed on an individual case by case basis.
Related Keywords: B2B Customer, Business to Business customer care, Business Customer Management, business support, e-commerce, financial services, customer care, customer advisor, client relationship, SMB, teamwork, Russian
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