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Russian Speaking Customer Support Agent

Job Description

Russian Speaking Customer Support Agent

Permanent Full-time

£18.2K + Bonus + Benefits

Newcastle upon Tyne

We are currently recruiting for Russian Speaking Customer Support Agents for our client, a company which is developing videogames. You will be responsible for helping customers when they are encountering issues with the products or on the online platform.

Shifts will rotate from 9.30am-6pm and from 1.30pm -10pm.

5 out of 7 working days including weekends.

Responsibilities

  • Handling customer enquiries and complaints across phone, email and chat in a positive and professional way.
  • Troubleshooting technical issues
  • Providing first contact resolution of customer issues.
  • Taking personal ownership of customer requests and providing exceptional customer experience.

You need to have:

  • Mother tongue level in Russian.
  • Fluent English speaker.
  • Good knowledge of the computing/gaming sector.
  • Good understanding of social media activity.
  • Strong interest in videogames would be a plus.
  • Great team player.
  • Attention to detail.
  • Excellent spelling and grammar.

Please Note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies

We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk

Ref: BBBH3813

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