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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||Russian Speaking Overnight Customer Care Representative|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||£22000.00 - £28000 per annum + Benefits|
|Location||West End, London|
|Date Posted||28 days ago|
Russian Speaking Overnight Customer Care Representative
£22K - £28K + Benefits
We are currently recruiting for Russian speaking Customer Care Representative for our client, a company within leisure, travel and tourism sector. You will be responsible for dealing with high profile members on a daily basis.
Shifts will be rotating between 8pm and 8am.
5 out of 7 working days including weekends.
- Having an in-depth understanding of your members' needs, interests and requirements
- Respond to customers' requests through phone call and email.
- Use your research and communication skills to provide personalized solutions to the members' request within specified time frames
- Ensure quality information is held on members' profiles including their personal preferences
You need to have:
- Fluent in Russian and English
- Experience in dealing VIP or high net worth customers is a must
- Energetic and well-spoken
- Excellent customer service and relationship management skills
- Creative and initiative, being able to think outside the box
- Experience in travel, especially with GDS and flights experience would be ideal
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies
- We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk
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