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Russian Supervisor

Job Description

Be part of it

This opportunity is with a huge player in the Hospitality industry who operates on an international scale. The brand has been developing rapidly over the years and is now an extremely well respected entity within the industry. They believe in celebrating diversity in the work place, doing the right thing and aiming to be the best. The client is passionate about providing customers with amazing travel experiences and is looking for someone who will share this passion and embody these values to join their team of committed workers.

Your challenge

The kind of candidate that this client is looking for is a good leader and motivator with a background in the Travel and Tourism industry.

The successful candidate will be responsible for managing and motivating a team of employees so the client is in search of someone who can easily take control in a regulated environment.

Some of the tasks you will be expected to undertake daily are:

  • Ensuring that SLA’s are being met by monitoring productivity, calls, breaks, absenteeism, annual leave etc
  • Keeping your team motivated and providing ongoing feedback on performance and how to improve
  • Support less experienced team leaders and act as a mentor providing training and support when necessary
  • Ensure that targets are being met by your team and that the team is sufficiently motivated to meet these targets
  • Support the unit manager in any administrative tasks deemed necessary
  • Have the ability to step up into the unit manager role when required

Your resume

  • Fluent in Russian and English
  • Previous Management experience in the Travel and Tourism Industry
  • Experience in contact centre environment is preferable
  • Excellent written and verbal communication skills
  • Ability to deliver results within challenging timescales
  • Excellent leadership and people management skills

Up for the adventure?

Then get in touch with us today, we can’t wait to hear from you!

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