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Our client, a world leading organisation in Cork, is currently seeking an experienced Customer Service fluent in English and a second language. This is an excellent opportunity to be part of a reputable company that offers fantastic opportunities to progress in your career.
- Handling multiple customer queries while providing a first class customer service delivery on every contact.
- Talking to customer via telephone to fully understand their needs and concerns.
- Manage, track and resolve customer complaints and route to relevant teams when required
- Execution of operational metrics and SLA reporting
- Liaise with internal contacts including sales and marketing, logistics, distribution
- Propose and implement standardisation for customer service processes
- Meet KPIs on an ongoing basis
- Min 2 years of customer service or call centre experience
KEY SKILLS/CORE COMPETENCIES
- Excellent communications skills with an exceptional telephone manner
- Demonstrate strong interpersonal, written and oral communication skills
- Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time.
- Customer Focused
- Proven team player
- Capable of problem solving
- Fluency in English plus German/Croatian/Italian/Spanish/French
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
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