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Sales with German,Croatian,Spanish,Italian,French

Job Description

Our client, a world leading organisation in Cork, is currently seeking an experienced Customer Service fluent in English and a second language. This is an excellent opportunity to be part of a reputable company that offers fantastic opportunities to progress in your career.


  • Handling multiple customer queries while providing a first class customer service delivery on every contact.
  • Talking to customer via telephone to fully understand their needs and concerns.
  • Manage, track and resolve customer complaints and route to relevant teams when required
  • Execution of operational metrics and SLA reporting
  • Liaise with internal contacts including sales and marketing, logistics, distribution
  • Propose and implement standardisation for customer service processes
  • Meet KPIs on an ongoing basis


  • Min 2 years of customer service or call centre experience


  • Excellent communications skills with an exceptional telephone manner
  • Demonstrate strong interpersonal, written and oral communication skills
  • Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time.
  • Customer Focused
  • Proven team player
  • Capable of problem solving
  • Fluency in English plus German/Croatian/Italian/Spanish/French

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.


Ref: BBBH620906




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