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SAP (CPL) German Cloud

Job Description

Some duties: 

  • Checking incoming orders and processing the order in the SAP system according to SOX controls in place
  • Provide guidance and assistance to front line team members
  • Take inbound customer calls and email inquiries, analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers
  • Develop technical solutions to be posted to both internal and external knowledge base
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees by providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product


Education & Experience:

  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies
  • Experience in transferring knowledge to others (coaching & mentoring), sharing information
  • Knowledge of File Transfer protocols is preferable but not mandatory
  • Experience with XML is preferable but not mandatory
  • Awareness of security protocols
  • From 1 year of experience in Customer Service / Technical Support (not IT background required)



  • Ability to multi‐task and perform effectively under pressure
  • Detailed, organized and results oriented
  • Enthusiasm, strong work ethic and a positive attitude
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems



  • German --> Fluent
  • English --> Flulent


Other useful information:

  • Contract Type: 12 months contract + review to become permanent contract. 
  • Salary: 25.000€

  • Start Date: asap

  • Location: SAP Galway. ParkMore Business Park. East of Galway

  • Interview process: 2 interviews (1 video-interview, 1 f2f interview)

  • Benefits: free canteen & international atmosphere & casual environment & career opportunities

  • Relocation offered


About the company:

SAP SE (Systems, Applications & Products in Data Processing) is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. SAP is headquartered in Walldorf, Baden-Württemberg, with regional offices in 130 countries. The company has over 291,000 customers in 190 countries


Do you want to join this company? Send your CV to fatima.cobanogil@cpl.ie or apply directly. For more information, just call on 00353 16 14 6078

I hope to hear from you soon!



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