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SAP (CPL) German Cloud

Job Description

Some duties: 

  • Checking incoming orders and processing the order in the SAP system according to SOX controls in place
  • Provide guidance and assistance to front line team members
  • Take inbound customer calls and email inquiries, analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers
  • Develop technical solutions to be posted to both internal and external knowledge base
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees by providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product


Education & Experience:

  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies
  • Experience in transferring knowledge to others (coaching & mentoring), sharing information
  • Knowledge of File Transfer protocols is preferable but not mandatory
  • Experience with XML is preferable but not mandatory
  • Awareness of security protocols
  • From 1 year of experience in Customer Service / Technical Support (not IT background required)



  • Ability to multi‐task and perform effectively under pressure
  • Detailed, organized and results oriented
  • Enthusiasm, strong work ethic and a positive attitude
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems



  • German --> Fluent
  • English --> Flulent


Other useful information:

  • Contract Type: 12 months contract + review to become permanent contract. 
  • Salary: 25.000€

  • Start Date: asap

  • Location: SAP Galway. ParkMore Business Park. East of Galway

  • Interview process: 2 interviews (1 video-interview, 1 f2f interview)

  • Benefits: free canteen & international atmosphere & casual environment & career opportunities

  • Relocation offered


About the company:

SAP SE (Systems, Applications & Products in Data Processing) is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. SAP is headquartered in Walldorf, Baden-Württemberg, with regional offices in 130 countries. The company has over 291,000 customers in 190 countries


Do you want to join this company? Send your CV to or apply directly. For more information, just call on 00353 16 14 6078

I hope to hear from you soon!



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