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SAP (CPL) German Customer Service

Job Description

Some duties: 

  • Manage customer expectations
  • Assist the customer with queries relating to system access and downloading software
  • Evaluate how the customer’s technical issue affects daily business processes
  • Point of contact for Premium Support customers


Education & Experience:

  • Any degree
  • Interest in IT
  • From 1 year of experience in Customer Service / Technical Support



  • Ability to multi‐task and perform effectively under pressure
  • Detailed, organized and results oriented
  • Enthusiasm, strong work ethic and a positive attitude
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
  • Flexibility with working hours



  • German --> Fluent
  • English --> Flulent


Other useful information:

  • Contract Type: 12 months contract with CPL + review to extend
  • Salary: 27.000€ 

  • Shifts: Late shift on average one week in every 5 weeks: from 3pm – 11pm. Rest of the time it is normal day shift

  • Start Date: asap

  • Location: SAP Galway. ParkMore Business Park. East of Galway

  • Interview process: 2 phone or f2f interviews

  • Benefits: free canteen & international atmosphere & casual environment & career opportunities

  • Relocation offered depending on the case


About the company:

SAP SE (Systems, Applications & Products in Data Processing) is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. SAP is headquartered in Walldorf, Baden-Württemberg, with regional offices in 130 countries. The company has over 291,000 customers in 190 countries


Do you want to join this company? Send your CV to fatima.cobanogil@cpl.ie or apply directly. For more information, just call on 00353 16 14 6078

I hope to hear from you soon!



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