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Service Desk Expert with German

Job Description

Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position.

The Company.

Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Service Desk Engineer speaking German.

The Job.

You will be responsible for assuring the most effective solutions to clients by providing 1st level professional technical support. Main tasks include:
– Identify and manage the root of technical incidents
– Classify and prioritize the requests
– Assure right escalations to other technical teams
– Keep constant communication with the client during the resolution process

The Profile.

– German and English on a business level (spoken/written)
– Min. 1 year of experience in a technical support role
– Any IT certification will be considered as a plus
– You have a dynamic and performance driven working attitude
– You have an open and positive mindset
– You are interested in the further development of IT skills
– You have an ability to work in 8-hour shifts in a 24/7 working environment

The Offer.

– Competitive salary above the average of the market
– A chance to work in the company which was recognized and awarded as a Top Employer for providing the best possible work environment
– Working with the exceptional clients which are the leading providers of financial services, healthcare, media, and communication etc.
– An international atmosphere with the most talented IT professionals
– Constant support on the direction of career growth within the company
– Extra training and certification opportunities for professional development
– 5 weeks of holidays
– Meal tickets
– Notebook and mobile phone
– Brand new office with a fresh startup environment enriched with great entertainment activities
– Start date: ASAP

Ref: DPE0001

Location

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