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Shared Desk Consultant with Dutch And English

Job Description

TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and BPO solutions. The company serves its clients in over 30 languages including English, French, German, Italian and Spanish.
The company has 1,600 positions in Europe across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Manchester and Cannock (UK).

TELUS International Europe is a proud member of the TELUS International family. TELUS International is a global BPO company with over 16,000 team members around the world, including in Canada, the United States, Central America, the Philippines and Europe.

With over 150 million customer interactions annually via voice, email, chat and social media across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

As the global arm of TELUS Corporation, TELUS International is backed by a leading national telecommunications company in Canada, with over $11.5 billion in annual revenue and more than 13.3 million customer connections.
For more information, visit:

We are looking for:



Inbound voice, e-mail and chat customer service for several of TELUS’s customers
Occasionally support the customers with requested translations for the site or newsletters
Providing product information, payment methods and discount inquiries, delivery questions
Process delivery issues, returns, refunds, invoice requests
Answering customer questions sent by mail, liaising with the internal departments of the client, with the transporters and the warehouses

Requirements and knowledge:

Fluency in Dutch
Very good level in English
Excellent communication skills
Friendly, vivacious personality with demonstrated experience owning customer issues
Self-motivated, target driven and outgoing person
Previous client relations experience it will be considered as a plus

Please send us your CV .




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