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Shared Desk Customer Service Agent with Polish and English

Job Description

TELUS International Europe (formerly CallPoint powered by TELUS) is a multilingual contact center and BPO (business process outsourcing) provider, delivering high quality services since 2004. The company has over 1,200 jobs across four delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania) and United Kingdom. TELUS International Europe offers contact center solutions and innovative customer service support for global customers in over 30+ languages.

TELUS International Europe is a European arm of the global BPO leader TELUS International.

TELUS International, a provider of Business Process Outsourcing (BPO) and contact center solutions to clients around the world, enables customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first. TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada, with CDN$11.3 billion/ €7.5 billion in annual revenues and 13.3 million customer connections.

You can be part of an organization that will offer you exciting opportunities, where you can apply your experience, knowledge, and creativity. Here you will be part of the competitive, friendly environment that has made our company successful. We need you as our:

Your profile:
• You are native or fluent in Polish
• Excellent level of English
• You are able to process information quickly and manage several jobs simultaneously
• You have fun working on a number of tasks at the same time and face a greater frequency of task switching
• You are a dynamic person and master doing multiple things

Your role:
• Inbound voice, e-mail and chat customer service for several of CallPoint’s customers
• Occasionally support the customers with requested translations for the site or newsletters
• Providing product information, payment methods and discount inquiries, delivery questions
• Process delivery issues, returns, refunds, invoice requests
• Answering customer questions sent by mail, liaising with the internal departments of the client, with the transporters and the warehouses

What we offer:
• Supportive work-life balance policies
• Attractive remuneration
• A fantastic location
• Constant extensive trainings
• Excellent multinational business environment
• A great support job in a young, dynamic, informal and fast-paced environment
• Work satisfaction
• Rent allowance - accommodation provided for the whole period while working in our company
• Transportation allowance

If interested in this job send your CV and Cover letter to our HR Team
Please quote the Reference number for this position - TL.BG-STPOL

Thank you!



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