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Software Support Analyst (German)

Job Description

Do you have experience in b2b software support?  Would you like to work for an international IT company in Sant Cugat? Then this one is for you:

The Company

Our client is a well-known international BPO company.  For one of their stable partner in the IT industry they are looking for a German speaking Software Support Analyst to join their support team in Sant Cugat.

The Job

In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include:

Answering incoming requests from B2B clients to solve software problems
Provide assistance in time sensitive situations
Escalate incidents to Level 2 or 3 when unable to resolve
Provide excellent customer support
Ensure that service quality levels fully meet expectations

The Profile

The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT Support. Furthermore, experience with software support is required.

Excellent level of German and English
IT Engineering or Software Engineering diploma (or equivalent)
Strong technical background in the area of IT, software solutions, networks and/or Graphics Arts
Experience with computer applications such as Office, Communicator, Remote sharing or similar control software
Experience within a customer-oriented job
Knowledge within Graphic design is valuable
ITIL certification would be a big plus
Analytic and technical skilled person
Ability to work under pressure
Problem solver, team player and organized person

The Offer

Working in a multinational company and global player in the BPO industry
Being part of an international and multicultural advisor team
No weekend work – working days Monday to Friday
A fun, friendly and open minded team
Relocation package for candidates outside of Barcelona offered
Attractive salary of 28.000 € gross/year + permanency bonus (every 4 months)
Training provided (2 months) and will take place in Sant Cugat del Vallès
Permanent contract
Start date:  ASAP

Ref: STH01v


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