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Software Support Analyst (German)

Job Description

Do you have experience in b2b software support?  Would you like to work for an international IT company in Sant Cugat? Then this one is for you:

The Company

Our client is a well-known international BPO company.  For one of their stable partner in the IT industry they are looking for a Germanspeaking Software Support Analyst to join their support team in Sant Cugat.

The Job

In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include:

  • Answering incoming requests from B2B clients to solve software problems
  • Provide assistance in time sensitive situations
  • Escalate incidents to Level 2 or 3 when unable to resolve
  • Provide excellent customer support
  • Ensure that service quality levels fully meet expectations

The Profile

The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT Support. Furthermore, experience with software support is required.

  • Excellent level of German and English
  • IT Engineering or Software Engineering diploma (or equivalent)
  • Strong technical background in the area of IT, software solutions, networks and/or Graphics Arts
  • Experience with computer applications such as Office, Communicator, Remote sharing or similar control software
  • Experience within a customer-oriented job
  • Knowledge within Graphic design is valuable
  • ITIL certification would be a big plus
  • Analytic and technical skilled person
  • Ability to work under pressure
  • Problem solver, team player and organized person

The Offer

  • Working in a multinational company and global player in the BPO industry
  • Being part of an international and multicultural advisor team
  • No weekend work – working days Monday to Friday
  • A fun, friendly and open minded team
  • Relocation package for candidates outside of Barcelona offered
  • Attractive salary of 28.000 € gross/year + permanency bonus (every 4 months)
  • Training provided (2 months) and will take place in Sant Cugat del Vallès
  • Permanent contract
  • Start date:  ASAP

Ref: STH017


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