Software Support Analyst (German)

Job Description

Do you have an IT Engineering background?  Are you passionate about solving technical problems? Then this one is for you:

The Company

Our client is a well-known BPO company with their office in Barcelona.  For one of their stable partner in the IT industry they are looking for a German speaking Software Support Engineer.

The Job

In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include:

• Answering incoming requests from B2B clients to solve software problems
• Provide assistance in time sensitive situations
• Escalate incidents to Level 2 when unable to resolve
• Provide excellent customer support
• Ensure that service quality levels fully meet expectations
• Visiting clients to solve problems which cannot be done remotely

The Profile

The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT or Engineer. Furthermore, experience with software support is valuable.

• Excellent level of German and English
• IT Engineering or Software Engineering diploma (or equivalent)
• Strong technical background in the area of IT, software solutions, networks and/or Graphics Arts
• Experience with computer applications such as Office, Communicator, Remote sharing or similar control software
• Experience within a customer-oriented job
• Knowledge within Graphic design is valuable
• ITIL certification would be a big plus
• Analytic and technical skilled person
• Ability to work under pressure
• Problem solver, team player and organized person

The Offer

• Working in a multinational company and global player in the BPO industry
• Being part of an international and multicultural advisor team
• No weekend work – working days Monday to Friday
• A fun, friendly and open minded team
• Relocation package for candidates outside of Barcelona offered
• Attractive salary of 28.000 € gross/year + bonus
• Training provided (2 months) and will take place in Sant Cugat del Vallès
• Permanent contract
• Start date:  ASAP

Reference: STH01