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Software Support Analyst (German)

Job Description

Job Description

Do you have an IT Engineering background?  Are you passionate about solving technical problems? Then this one is for you:

The Company

Our client is a well-known BPO company with their office in Barcelona.  For one of their stable partner in the IT industry they are looking for a German speaking Software Support Engineer.

The Job

In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include:

  • Answering incoming requests from B2B clients to solve software problems
  • Provide assistance in time sensitive situations
  • Escalate incidents to Level 2 when unable to resolve
  • Provide excellent customer support
  • Ensure that service quality levels fully meet expectations
  • Visiting clients to solve problems which cannot be done remotely

The Profile

The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT or Engineer. Furthermore, experience with software support is valuable.

  • Excellent level of German and English
  • IT Engineering or Software Engineering diploma (or equivalent)
  • Strong technical background in the area of IT, software solutions, networks and/or Graphics Arts
  • Experience with computer applications such as Office, Communicator, Remote sharing or similar control software
  • Experience within a customer-oriented job
  • Knowledge within Graphic design is valuable
  • ITIL certification would be a big plus
  • Analytic and technical skilled person
  • Ability to work under pressure
  • Problem solver, team player and organized person

The Offer

  • Working in a multinational company and global player in the BPO industry
  • Being part of an international and multicultural advisor team
  • No weekend work – working days Monday to Friday
  • A fun, friendly and open minded team
  • Relocation package for candidates outside of Barcelona offered
  • Attractive salary of 28.000 € gross/year + bonus
  • Training provided (2 months) and will take place in Sant Cugat del Vallès
  • Permanent contract
  • Start date:  ASAP

Reference: STH01

Ref: Hd01


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