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Software Support Analyst (German)
Recruiter Name | Blu Selection |
Job Title | Software Support Analyst (German) |
Job Type | Permanent Contract, Full-Time Position |
Our Reference | Hd01 |
Industry | |
Salary | 28000 - 28000 |
Location | Barcelona |
Date Posted | over 1 year ago |
Expiry Date | 2017-09-11 |
Job Description
Job Description
Do you have an IT Engineering background? Are you passionate about solving technical problems? Then this one is for you:
The Company
Our client is a well-known BPO company with their office in Barcelona. For one of their stable partner in the IT industry they are looking for a German speaking Software Support Engineer.
The Job
In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include:
- Answering incoming requests from B2B clients to solve software problems
- Provide assistance in time sensitive situations
- Escalate incidents to Level 2 when unable to resolve
- Provide excellent customer support
- Ensure that service quality levels fully meet expectations
- Visiting clients to solve problems which cannot be done remotely
The Profile
The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT or Engineer. Furthermore, experience with software support is valuable.
- Excellent level of German and English
- IT Engineering or Software Engineering diploma (or equivalent)
- Strong technical background in the area of IT, software solutions, networks and/or Graphics Arts
- Experience with computer applications such as Office, Communicator, Remote sharing or similar control software
- Experience within a customer-oriented job
- Knowledge within Graphic design is valuable
- ITIL certification would be a big plus
- Analytic and technical skilled person
- Ability to work under pressure
- Problem solver, team player and organized person
The Offer
- Working in a multinational company and global player in the BPO industry
- Being part of an international and multicultural advisor team
- No weekend work – working days Monday to Friday
- A fun, friendly and open minded team
- Relocation package for candidates outside of Barcelona offered
- Attractive salary of 28.000 € gross/year + bonus
- Training provided (2 months) and will take place in Sant Cugat del Vallès
- Permanent contract
- Start date: ASAP
Reference: STH01
Ref: Hd01
Expired Job
Sorry, this job post it's no longer available
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