Get similar jobs by email Register →
|Recruiter Name||SELLBYTEL Group Spain|
|Job Title||Spanish Real Time Monitor|
|Salary||Salary:16.000Euros gross/year + up to 3.000Euros gross/year in bonus|
|Date Posted||about 1 year ago|
We are looking for a Real Time Monitor for one of our Clients, a leading American company in new technologies.
Tasks and responsibilities
-Real Time Analysis on a daily basis to ensure employee schedule adherence and report issues to management.
-React on unforeseen changes on a Real-Time basis to ensure proper intra-day headcount accuracy while considering planned shrinkage
-Monitor the Live and Non Live queues in real time. If there is a call waiting for more than 5 minutes, the RTM should ask a specialist to go online and take the call.
-Track issues and corrective actions and report on a weekly and daily basis on trends to management
-Give Supervisors and coaches feedback on the individual performance of specific agents
-Motivate Supervisors to quickly adjust to necessary short term changes
-Provide other reports to management, as needed.
-Develop and create reports that help in the analysis of support / trials business metrics and trends to improve KPIs.
-Develop business reviews (QBR - MBR - WBR)
-Work with support areas and operations to create actions that will directly impact business performance.
-Perform other tasks/duties as assigned by management depending on service needs
-Full-time and long-term contract.
-Schedule: Rotating, Monday to Friday from 13.00 to 00.00 (39 hours/week)
-Salary:16.000Euros gross/year + up to 3.000Euros gross/year in
-Internal Developmet Program
-Relocation Package provided
-Spanish native speaker with fluent English
-Good communication skills
-Good organization and time management skills
-Client and target orientated
-Active listening / Empathy
-Detail oriented & the ability to identify trends
-Advance excel and reporting knowledge
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- Spanish Customer Care Coordinator - Cork
€30000 - 32000 per annum + Benefits
Job Summary If you are looking for a new adventure abroad, check out this Spanish Customer Care Coordinator job in Cork for a great client of ours who operates in the ...18 days ago
- Spanish Speaking Senior Order Management Job in Cork City
€28000 - 30000 per annum + Many Benefits
Job Summary If you speak Spanish, want to live and work in Ireland's second largest city, have excellent communication skills in both Spanish and English where you hav...7 days ago
- Customer Care Specialist with French Or Italian Or Spanish and English
€12000 - 25000
The role purpose is to support Airbnb customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will...1 day ago
- Planning Coordinator (Dutch/Flemish)
€21000 - 23000
Based in Terrassa, our client is an international Shared Service Center offering a very stable and friendly work environment. For their planning team, they are current...about 1 month ago
- Help Desk French Speaker (m/f) – Immediate Entrance
In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting Customer Support Advisors to be part of an exciting new team, working...about 1 month ago