Get similar jobs by email Register →
|Recruiter Name||SELLBYTEL Group Spain|
|Job Title||Spanish Real Time Monitor|
|Salary||Salary:16.000Euros gross/year + up to 3.000Euros gross/year in bonus|
|Date Posted||over 3 years ago|
We are looking for a Real Time Monitor for one of our Clients, a leading American company in new technologies.
Tasks and responsibilities
-Real Time Analysis on a daily basis to ensure employee schedule adherence and report issues to management.
-React on unforeseen changes on a Real-Time basis to ensure proper intra-day headcount accuracy while considering planned shrinkage
-Monitor the Live and Non Live queues in real time. If there is a call waiting for more than 5 minutes, the RTM should ask a specialist to go online and take the call.
-Track issues and corrective actions and report on a weekly and daily basis on trends to management
-Give Supervisors and coaches feedback on the individual performance of specific agents
-Motivate Supervisors to quickly adjust to necessary short term changes
-Provide other reports to management, as needed.
-Develop and create reports that help in the analysis of support / trials business metrics and trends to improve KPIs.
-Develop business reviews (QBR - MBR - WBR)
-Work with support areas and operations to create actions that will directly impact business performance.
-Perform other tasks/duties as assigned by management depending on service needs
-Full-time and long-term contract.
-Schedule: Rotating, Monday to Friday from 13.00 to 00.00 (39 hours/week)
-Salary:16.000Euros gross/year + up to 3.000Euros gross/year in
-Internal Developmet Program
-Relocation Package provided
-Spanish native speaker with fluent English
-Good communication skills
-Good organization and time management skills
-Client and target orientated
-Active listening / Empathy
-Detail oriented & the ability to identify trends
-Advance excel and reporting knowledge
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- Spanish Chargebacks Agent
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and...4 months ago
- Spanish Customer Service Representative - Athens
Spanish speakers interested in a new adventure and a chance to kick off your career? We have an excellent opportunity for those who have no previous experience! It wou...29 days ago
- Spanish + German B2B Customer Service Gütersloh
€28000 - 30000
We're looking for near native Spanish + German speakers with a good level of English (excellent communication skills) who has previous customer service/order managemen...3 months ago
- Junior Technical Adviser (German)
€18000 - 18000
The Company. Our client is Europe’s leading independent provider of IT Support services. They operate Infrastructure Operations Centers and Group Service Desks across ...20 days ago
- Insurance Customer Service Adviser (Flemish+French)
€20000 - 22000
+++ Candidates already settled in Barcelona with NIE+++ Are you quality oriented and can establish professional contacts with customers? The Company. Our client is a s...2 months ago