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Spanish speaking CS and sales agent in the Forex industry on Cyprus!

Job Description

Our client is an award winning forex and commodities broker providing trading services and facilities to both retail and institutional clients. 


Position: Sales Agent - Spanish Speaker    

Department: Sales  

Reports To: Head of Sales  
 

RESPONSIBILITIES & DUTIES

  • Reports directly to Team Leader and Head of Sales
  • Opens new accounts and builds a new clientele base
  • Maximises all sales opportunities to ensure highest deposit obtainable
  • Knows all the features and benefits of all products, services, promotions, bonuses, and trading systems offered to better sell to the client
  • Gains understanding of client needs before presenting relevant products/services  
  • Attains full understanding of the company internal operating systems
  • Achieves all sales targets on a consistent basis outlined by the Head of Sales
  • Follows up on leads for prospective clients
  • Fully understands and implements all Anti Money Laundering and Know Your Customer procedures
  • Ensures that all up-selling and cross-selling opportunities are capitalised upon
  • Provides training to clients for using the Company's trading system
  • Inputs detailed and accurate data and information in all internal system
  • Develops a sound understanding of trading market conditions on a daily basis
  • Follows up on all existing clients to increase trading volumes, deposits and manage withdrawals
  • Develops a sound understanding of trading market conditions on a daily basis

REQUIREMENTS 
 

  • University/College Degree
  • Fluency in Spanish and English
  • I.T. Proficient
  • Experience in relevant field will be consider an advantage
  • Excellent communication and organisational skills 

BENEFITS 
 
A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance from day one, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.  

 

Position: Client Support Agent  

Department: Client Support  

Reports To: Head of Client Support  
 
 

RESPONSIBILITIES & DUTIES 
 

  • Deal directly with clients through phone, email and live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving  them accordingly 
  • Record details of all inquiries, comments and complaints  Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process 
  • Provide clients with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels  

REQUIREMENTS 
 

  • University/College Degree
  • Fluency in English any additional language will be considered an advantage
  • I.T. Proficient
  • Minimum 2 years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work shifts on a 24/5 rotation

BENEFITS 
 
A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.  

We are looking forward hearing from you!

Ref: SpanCyp

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