Spanish speaking Customer Service Coordinator

Job Description

Spanish speaking Customer Service Coordinator

West London

Full Time Permanent

£22K depending of experience

The company:

Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

You need to have:

• Perfect fluency in English
• Fluent Spanish is a Must
• Experience within customer service.
• Ideally experience within wholesale
• Experience processing orders
• Impeccable organisation skills with the ability to prioritise
• Strong analytical skills
• An excellent communicator and problem solving
• Adaptability and attention to detail.
• A team player
• Working with CRM system.
• Computer literate - Microsoft Office and emails.

What you'll do:

• Managing the customers either by email or telephone.
• Handle and resolve customer complaints promptly
• Provide pricing and delivery information when required
• Set up new customer accounts and verifications.
• Process orders, forms, applications and requests according to timeframes.
• Escalate and redirect unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Keep customer databases updated
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Ensure highest level of service provided.
• Any other administrative duties

Please note:

• If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
• We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH3821