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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||Spanish speaking Customer Service Coordinator|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||£20000.00 - £22000.00 per annum|
|Date Posted||about 1 year ago|
Spanish speaking Customer Service Coordinator
Full Time Permanent
£22K depending of experience
Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.
You need to have:
- Perfect fluency in English
- Fluent Spanish is a Must
- Experience within customer service.
- Ideally experience within wholesale
- Experience processing orders
- Impeccable organisation skills with the ability to prioritise
- Strong analytical skills
- An excellent communicator and problem solving
- Adaptability and attention to detail.
- A team player
- Working with CRM system.
- Computer literate - Microsoft Office and emails.
What you'll do:
- Managing the customers either by email or telephone.
- Handle and resolve customer complaints promptly
- Provide pricing and delivery information when required
- Set up new customer accounts and verifications.
- Process orders, forms, applications and requests according to timeframes.
- Escalate and redirect unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Keep customer databases updated
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Ensure highest level of service provided.
- Any other administrative duties
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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