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Spanish speaking Customer Service Coordinator

Job Description

Spanish speaking Customer Service Coordinator

West London

Full Time Permanent

£22K depending of experience

The company:

Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

You need to have:

  • Perfect fluency in English
  • Fluent Spanish is a Must
  • Experience within customer service.
  • Ideally experience within wholesale
  • Experience processing orders
  • Impeccable organisation skills with the ability to prioritise
  • Strong analytical skills
  • An excellent communicator and problem solving
  • Adaptability and attention to detail.
  • A team player
  • Working with CRM system.
  • Computer literate - Microsoft Office and emails.

What you'll do:

  • Managing the customers either by email or telephone.
  • Handle and resolve customer complaints promptly
  • Provide pricing and delivery information when required
  • Set up new customer accounts and verifications.
  • Process orders, forms, applications and requests according to timeframes.
  • Escalate and redirect unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Keep customer databases updated
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Ensure highest level of service provided.
  • Any other administrative duties

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH3821

Location

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