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Spanish Speaking Customer Support Agent to Cyprus!

Job Description

We're looking for a Client Support Agent to support our client in sunny Cyprus!

Position: Client Support Agent  

Department: Client Support  

Reports To: Head of Client Support  
 
 Location: Lanarca, Cyprus

 

RESPONSIBILITIES & DUTIES 

  • Deal directly with clients through phone, email and live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving  them accordingly 
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process 
  • Provide clients with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels  

REQUIREMENTS 

  • University/College Degree
  • Fluency in English any additional language will be considered an advantage
  • I.T. Proficient  Minimum 2 years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work shifts on a 24/5 rotation

BENEFITS 
A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.  
 

If you are interested, please send me an email with your English CV  with ¨Client Support Agent¨ in the subject to giovanna@nordicjobsworldwide.com 

We look forward to hearing from you!

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

Ref: NJW HF Markets Cyprus

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