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Spanish speaking Customer Support Ambassador - Malta

Job Description

Are you a Spanish speaker used to the Spanish market from Spain ?

Are you passionate about communication?

Do you have an investigative and creative approach to your work?

Can you imagine yourself as our guru on Games and Sports?

Then you might be the right person for our leading iGaming client in Malta!

As a Customer Service Ambassador with a genuine passion for games, you will be communicating with the players - using chat & email to provide assistance and advice in an easy-going style. You will be part of the CS Ambassador Team who are their clients communication hub; listening to their players and acting as their voice to the business. Your team consists of experienced, like-minded Ambassadors with the right approach, willingness to learn and develop.

“Come as you are and we'll make sure that you will be the best you can be!”

What you will do:

You will be responsible for navigating their players by providing industry leading support that is described as “out of this world”. This is a little taste of what that means:

  • Providing assistance, advice, life hacks and small talk with the players through live chat and email (no phone support)
  • Work in collaboration with other cross-functional teams such as - Responsible Gaming, AML, Payments, Loyalty
  • Contribute fresh new ideas, giving constructive feedback to keep improving how they work and exercising your creativity

Who you are:

In a nutshell, you are imaginative, a bit quirky, have great people skills and ooze positive energy. As a CS Ambassador for our client this also means you are:

  • Native in Spanish language skills
  • Curious about gaming
  • Quick on the keys with an optimistic-mindset

Ref: masp


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