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Spanish teamleader needed for demanding customer service team

Job Description

What is the job?
We currently have an excellent job for a Spanish speaking Teamleader to become part of a growing and well organised contact centre in Dublin. The Spanish teamleader will look after a group of customer service agents that provide 24/7 care. However as the teamleader your main working hours are during the day. Our client prides themselves in providing superior customer service so it is up to you to ensure SLA’s and KPI’s are met via regular 1-2-1 coaching sessions, quality control and process improvement. This is not your typical contact centre environment and our client is very focussed on things like dress code, professionalism and is an ideal company for ambitious Spanish teamleaders.

Who is our client?
Our client is a giant in the healthcare sector. They are worldwide renowned for their professional image and has offices all over the world and now they need you for this language job in Dublin!   

Who are we looking for? 
To be considered for the Spanish teamleader job you need to meet the following requirements

  • Spanish (near native)
  • Several years of customer service experience
  • A minimum of 18 months of Teamleader experience in a contact centre environment with a proven track record. This must be recent experience as we need someone who can hit the ground running
  • Willing to move to Dublin and come for at least 1 face to face interview

Where is this language job based?
The city with almost 1.5 million inhabitants on the coast of Ireland: Dublin. This capital has a lot of social life, history and culture to offer and is great place to develop your career.  

Interview process and salary
The interview process for the Spanish teamleader job will take place over the phone and if successful, you will be asked to fly over to Dublin for a face-to-face interview. Next to that you will have to complete some tests over the computer to test your accuracy. A successful candidate will obtain a great competitive salary of €32.000, to €36000 depending on experience with excellent benefits. A relocation package is not guaranteed but can be discussed.  



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