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Storage Back Up Support Engineer

Job Description

Job description/Purpose

  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.

Responsibilities
  • Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,
  • Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
  • Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
  • Escalation to back level or vendor with provision of appropriate diagnose material from customers
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of customer requirements towards next levels/vendors
  • In critical customer situations and on special requirements out of countries on site support at customer site
  • Communication interface to local engineers /partners, provide technical documentation and information materials
  • Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required:
  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Required Language(s):
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Minimum Experience :
    • Broad technical experience in service and/or development
    • Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu
    • Certifications for CommVault (CV certified Professional, Support Engineer) and EMC Networker and Microsoft OS would be an asset
  • Soft Skills:
    • Work in international virtual teams and departments, professional customer contact
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, putting customer first
    • Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date

We offer:

  • development and training opportunities
  • innovative teams
  • international environment
  • professional certifications

Ref:

Location

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