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Storage Engineer (NetApp/Brocade)

Job Description

Job description/Purpose

  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage systems Fujitsu ETERNUS DX/SF and to perform backlevel support for Fujitsu Storage systems HW and SW

Responsibilities
  • Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
  • Interface to product development for problem escalation, root cause analysis and problem resolution verification
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
  • Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
  • Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
  • Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
  • Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
  • Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area


Skills Required 

  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Required Language(s):
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Minimum Experience:
    • Professional experience with multi years in service and/or development
    • Deep knowledge of storage systems and architecture in data centers, preferable from Fujitsu
    • Certifications for NetApp (NCDA) and Brocade would be an asset
  • Soft Skills:
    • Work in international virtual teams and departments, professional customer contact and presentation skills
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, put customer first
    • Professional communication and presentation skills
    • Self motivated to continuously improve knowledge and keep skills up to date

We offer:

  • development and training opportunities
  • innovative teams
  • international environment
  • professional certifications

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