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Job Description

Be Part of It

This client is an international outsourcing organization that represents some of the most well-known brands in the world. It is an amazing company to be a part of it and regularly features on Portugal’s best places to work lists. They highly value their employees as is evident from the amazing perks they offer. You will be working with a diverse team of motivated and enthusiastic individuals in a great location for an incredible company, representing world renowned brands – so what are you waiting for?

Your Challenge

You will be leading a group of around 15 Customer Service Representatives. You will be responsible for managing their workload and reviewing the overall performance of the team. You will be the one responsible for the success of this team and be ensuring their continuous development and improvement while achieving the internal objectives set. This role will require a motivated individual with strong leadership skills. Some of your key responsibilities will be:

  • Being responsible for the team’s development, monitoring, and evaluation
  • Daily management of the team, keeping with internal policies
  • Accomplishment of KPIs
  • Developing action plans for ongoing improvement
  • Working with Managers, providing them with regular reports and updates on your team
  • Dealing with any problems or issues that your team members might be facing

Your Resume

  • Fluency in German and English
  • Previous experience managing teams in a contact center environment
  • Ability to delegate responsibilities and monitor tasks, specifically in outbound campaigns
  • Flexibility in terms of working hours
  • A keen team player
  • Highly IT literate
  • Excellent leadership skills
  • Ability to make decisions quickly when in stressful situations or under a lot of pressure


Up for the Adventure?

Then get in touch with us today! We can’t wait to hear from you!

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