Support Team Trainer (English+Spanish)

Job Description

Do you have experience in training and coaching? Are you a positive and enthusiastic person, ready to go the extra mile? Then this position is for you:

The Company

For one of our clients, a successful and young American company which is specialized in cloud software, web-based products, operating systems and desktop and mobile applications, we are currently recruiting an English speaking Trainer for their brand-new offices in Barcelona.

The Job

In this position, you will manage and execute the internal training for the agents. The objective is to ensure that the needs of clients and customers are met on every interaction.  Your tasks will be to:

- Lead the development, implementation and management of training initiatives

- Assess the ongoing training requirements and needs of the organization

- Refine the training strategy and design training programs

- Develop the training plan and training schedule for current and new employees

- Develop key metrics to measure the effectiveness of training

- Handle the ongoing training and the customer service speech

- Serve as focal point for employee concerns

- Prevent and manage conflict

- Evaluate new entries at the end of their trial period with manager

- Handle the global communication of office

The Profile

Our client is looking for an organized, dynamic and empathetic person with a high-level of communication skills and who has experience in working in a team as well in managing high volume of work.

- Excellent English and Spanish language skills

- Speaking German/Dutch/Danish/Swedish will be considered as a plus

- Min.  2-3 years of experience as a Trainer in a similar working environment

- Degree in BS or BA

- Strong, professional and effective verbal and written communication skills

- Self-starter, self-motivated with critical attention to detail and deadlines

- Proven project management, organization and business analysis skills in a dynamic business environment

- Excellent presentation skills

- Ability to foster a positive and motivation work environment

- Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment

The Offer

- Becoming part of a market leading company in the digital industry

- Stable position within an open minded and employee oriented working environment

- Career development opportunities

- Training courses, soft skills coaching and product training

- Monday to Friday: 9 AM to 6 PM

- Salary: 26,000.00 € gross/year

- Interviews: 4th and 5th of April

- Start date: to be confirmed

Referene: TGT01