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Swedish Customer Service Agent to Belfast, the charming capital of Northern Ireland

Job Description

Do you speak Swedish but would like to work in an English-speaking country? You are needed in Belfast, the beautiful capital of Northern Ireland!

The Role:

  • Providing a high level of professionalism and customer service for a world leading brand
  • Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment
  • Research and resolve inquiries verbally, in writing and online
  • Maintain and promote a positive attitude whilst meeting productivity goals
  • Maintain high confidentiality at all times

Are you what we’re looking for?

  • Fluency in written and spoken Swedish and English
  • A minimum of 3 months’ experience in a customer service environment
  • Experienced with Microsoft Office & good working knowledge of internet. The ability to learn and adapt to new software
  • Ability to work to targets, handling times and customer satisfaction
  • Experience of working in a team environment
  • Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email
  • Ability to multitask, plan and organize.

Hours:

40 hours/week on a rotational shift pattern, Monday to Sunday, <phone number removed>

What can we offer you?

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym, yoga room and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

Why Belfast?

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines. Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.

Ref: Swe CS Belfast

Location

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