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Swedish Customer Service Representative to Germany

Job Description

Are you service-minded, loyal, and eager to join a quality Norwegian company in Sindelfingen, Germany?  

 

Our client

Stokke AS was founded in Ålesund, on the west coast of Norway, in 1932. Stokke distributes Premium children’s furniture and equipment around the world in market segments such as highchairs, baby carriages, carrier belts, home textile and care equipment. More than forty years after the launch of Tripp Trapp, Stokke’s philosophy continues to reply on a core concept; to design products that are in the best interest of the child. All our products are designed to stimulate the child’s development and strengthen the relationship between parents and children. Today, Stokke continues the long tradition of designing innovative and sustainable products that promote association and healthy development for a whole new generation of children and their families.

 

Swedish Customer Service Representative

As a Swedish Customer Service Representative you will provide premium service to both customers and retailers and build relationships in order to make lasting positive impressions. The position is located in Sindelfingen, Germany, within close distance of Stuttgart. 

 

Main responsibilities include:

  • Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
  • Receive, process and track orders from customers by phone/E-mail/Chat
  • Ensure orders are registered in the system for shipment and invoicing
  • Answer retailer and consumer questions by phone, E-mail and chat
    • Advise customers about features, benefits and other details of products
  • Issue invoices and credit notes
  • Handle transport and product claims, returns and exchanges from customers

 

Requirements

  • Experience with customer responsibility
  • Good communication skills – You get the message and can receive information in a structured way
  • Good knowledge in both Swedish and English
  • Good IT knowledge
  • Team player – you like when everyone creates success together! Ability to prioritize

 

They offer

  • Fixed salary + bonus
  • Relocation bonus for hotel accommodation
  • Full-time position 40 hours/week with office hours Mon-Fri 08:00 - 17:00(flexible)

 

Ref: F:(SW)Germany

Location

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