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Swedish Customer Speaking Service Agent

Job Description

Location: Gzira, Malta
Reports to: Team Leader
Department: Customer Service
Hours of work: 40 hours per week on a shift basis including weekends
Description of role:

Unibet are seeking friendly, passionate and expert customer service agents with a desire to help us exceed our customer’s expectations. A Unibet customer service agent plays a critical part in our mission to offer our customers the best gambling experience.  This vital positon requires a multi-tasker committed to great customer service and comfortable under pressure. Agents communicate with our customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast paced environment.

The fast-paced environment as a Customer Service Agent means no day is like the next…. To fit the profile we are looking for, you need to be an enthusiastic individual who can maintain a cool and professional approach even in the most stressful situations.

This vacancy is based in our HQ in Malta and offers great opportunities to those who want to kick start their career within a young and dynamic company and work with one of the leading online gaming companies around the world. 

Key Responsibilities:
  • Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s
  • Perform outbound calls according to the company policies and corporate values
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.
  • Resolve all sorts of technical problems reported by customers
  • Handle both written and verbal internal communication, which is in English
  • Work in a team, support team members and contribute to a good atmosphere on the job
Key Competencies:
  • Excellent written and verbal communication skills
  • Excellent team player
  • Pleasant personality
  • A minimum of at least 1 years’ experience in a Customer Service environment
  • Can work well under pressure
  • Works under minimum supervision
  • Apart from your native language - Swedish and English, fluency and/or very good knowledge of any other language would be a huge asset. Preference will be given to candidates who can communicate well in – Danish, Norwegian, French, Finnish, Dutch


Ref: COM0403


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