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Swedish Customer Support

Job Description

For our client, a successful BPO provider, with offices all around the globe, we are currently looking for a Customer Service Representatives (male/ female) for their LISBON, Portugal base. The Customer Service Representative is responsible to provide customer service to our customers from end to end including technical & contractual support to customers of a World leading IT manufacturer.
 

What Would Be Your Responsibilities?
 

  Respond to customer inquiries regarding service and product related inquiries

  Inform customer about specific products, services, policies and processes

  Troubleshoot and resolves customer issues

  Promote relevant customer products
 

What Do You Need To Be Successful?

 

  Passion to service end-customers (B2C)

  Excellent communication skills & high focus on customer satisfaction

  Native language skills in Swedish or Finnish or Norwegian or Danish or German (verbal, reading, writing) + good in English (verbal, reading, writing)

  Customer service-orientated and a high focus on customer satisfaction

 

Your Experience & Skills

  First work experience in Service Center or similar business

  Knowledge and experience in service center for IT products / services/ gaming sector

  Strong administration and organization skills

  Keen eye for detail to ensure high accuracy

  Very good PC skills
 

Our Client Offers:

  Excellent reputation as responsible employer with presence in Portugal for more than 50 years

  Relocation package

  Modern working environment at an attractive location in Lisbon with good public transport connection

  A welcoming and inclusive environment

  A team ready to help you develop and grow

  A multinational environment, different nationalities and cultures to work every day

  Competitive salary & bonus system
 

Ref:

Location

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