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Swedish Customer Support Executive

Job Description

Photography Support Advisor

We’re seeking Swedish speakers, fluent in English, to provide first class customer support to consumers of one of the world’s most recognised brands in digital photography products.

As a Support Agent, you will handle customer inquiries in a friendly, upbeat manner whilst attempting to resolve inbound customer queries.  You’ll have access to a variety of resources, training and support in order to further develop problem-solving skills necessary to deliver the highest level of customer service.  As well as receiving on-going training, you will have access to a wide variety of Photography products to use for testing and personal photography. 

Role & Responsibilities:

  • Provide first class support to customers, via Phone, Email and Live Chat 

  • Be part of a Support team within a Call Centre

  • Achieve Company goals, such as Customer Satisfaction and Quality scores

  • Help the team achieve overall targets

  • Document customer interactions with accurate call logging

Requirements:

  • Fluent in English and Swedish

  • Passionate about delivering great customer service, you want to solve customer problems

  • A knowledge/understanding of Photography would be an advantage but not necessary

  • A basic level of computer operating systems

  • Be able to work in a flexible manner within a changing, goal-orientated environment

  • Be a good team player, excited about working in a young, multi-lingual environment

  • Ability to work independently and in a team environment when necessary

  • Have good time management skills

    Benefits:

  • Monday – Friday working patterns. No night shift or weekends required

  • 20 days annual holiday + 9 statutory days entitlement

  • Staff Subsidised Canteen

  • Free Parking

  • Games Room / Breakout area

  • Pay for Performance bonus program

  • Access to a wide variety of Photography products, which can be borrowed for personal use

  • Access to additional Company benefits after passing Probation period of 6 months

  • Discounts with various high street brands

  • Potential for career advancement in many fields, and throughout 31 countries

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