Swedish or Danish Customer Representative

Job Description

In line with SELLBYTEL Group's Customer Service project, we are currently recruiting professionals to be part of an exciting new team, working for the leader in the technological sector (computers, MP3, telecommunication, entertainment). Our Service will be responsible for resolving Customer's requests, when possible, in a single telephone call while offering the best product information

Responsibilities

-Provide with accurate information to our customer.
-Logging and follow up of correct and Valid Orders or requests. 
-Ensuring the highest level of Customer Satisfaction Surveys Scores 
-Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...) 
-Capturing of all required data elements in CRM as required by client's training, policies and procedures.

We offer

-Full-time and "Obra y Servicio" contract
-Schedule: Monday to Sunday from 8.00-22.00 (39 hours/week, rotating shift)
-Salary: 15938.40 Euros gross/year + up to 2400Euros gross/year in bonus
-Free Spanish/Catalan certified lessons
-Relocation Package
-Internal Development Program

Requirements

Ref: