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In line with SELLBYTEL Group's Customer Service project, we are currently recruiting professionals to be part of an exciting new team, working for the leader in the technological sector (computers, MP3, telecommunication, entertainment). Our Service will be responsible for resolving Customer's requests, when possible, in a single telephone call while offering the best product information
-Provide with accurate information to our customer.
-Logging and follow up of correct and Valid Orders or requests.
-Ensuring the highest level of Customer Satisfaction Surveys Scores
-Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)
-Capturing of all required data elements in CRM as required by client's training, policies and procedures.
-Full-time and "Obra y Servicio" contract
-Schedule: Monday to Sunday from 8.00-22.00 (39 hours/week, rotating shift)
-Salary: 15938.40 Euros gross/year + up to 2400Euros gross/year in bonus
-Free Spanish/Catalan certified lessons
-Internal Development Program
-Swedish or Danish native speaker with fluent English
-Excellent communication skills in a variety of customer facing situations.
-Good team player with drive for success.
-Previous experience in similar position is a plus.
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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