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Our client is a leading outsourcing company with an international client base from telecoms to gaming and online service providers. They operate in locations in Asia, Europe, Latin America and the US and support over 30 languages. Priding themselves on the provision of a fun yet professional working environment, they offer employees the opportunity to work beyond their normal daily tasks to assist in projects and the development of new skills.
Your role as a Payment Support Agent will involve both communication by phone and email with customers who have purchased credit for online games and social media websites, this will involve problem solving, taking payments, resolving customer issues in a professional and efficient manner.
Fluency in written and spoken English and Swedish with between 6-12 months experience in Sales /Customer Service environment (retail, service industry, call centre) You will have excellent communication skills both verbal and written, have experience of dealing with clients and virtual teams. You will possess specialist expertise with the ability to demonstrate compassion for a caller’s situation through language and intonation, along with proven experience in Microsoft Office and general use of the Internet
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